CUSTOMER CARE

SHIPPING METHOD

• Purchase orders over $350 USD get free standard shipping worldwide.
• We utilize a few different couriers to ship all over the world.
• Delivery times begin 2-3 business days after the order is placed, pendin availability and credit verification using your preferred shipping method.
• Standard (5-8 Business days) / Express (2-3 Business days)
• We are not responsible for delayed delivery, or any other issues once your order ships.
• If you order is sent back by the shipping company for failure to deliver, you are responsible to pay for the shipping back.
• For international orders or if you need to place an order for a rush shipment, please contact Customer Care at customercare@ylianayepez.com
• Due to international regulations, we cannot ship items made of exotic skins to California or outside of the United States. To continue with your purchase, you would need to ship to a different destination address. If you have questions about shipping restrictions, please contact Customer Care at customercare@ylianayepez.com, or send a message to our Customer Care WhatsApp number +1 718 – 902 – 5844

TAXES AND DUTIES CHARGES

• Local taxes, charges and duties are subject to all International orders. If applicable, any such costs and fees will be added and charged once your item reaches its destination. The added fees must and should be paid by the recipient once their product arrives. We cannot predict these fees and have zero control over them.
• Any additional charges on your order are not our responsibility and we cannot be held accountable. For this reason, we are unable to accept a return of the order. These policies vary from country to country, so we recommend contacting your local customs office for supplementary information.
• If you reject to pay these fees, your package may be abandoned, and we cannot be liable for any loss of funds because of this incidence

RETURNS /EXCHANGE

• ALL SALE ITEMS ARE FINAL SALE, NO RETURNS ACCEPTED.
• Our Online Store gladly accepts exchange within 14 days of the delivery date for non-sale items purchases on YLIANAYEPEZ.COM

• Merchandise must be in original, unworn condition, with all tags and packaging.
• The returned item can be exchange for store credit. We do not refund in any currency.
• For assistance in exchanges and re-orders please contact us at customercare@ylianayepez.com, or send a message to our Customer Care WhatsApp number +1 718 – 902 – 5844 to submit a return request.
• Once approved, you will receive a reply with instructions on how to proceed. You must complete your return within 5 business days.
• Drop off your package at an appropriate courier location. If you prefer, you may ship the return package at your charge, using a courier of your choice.
• You will receive an email from YLIANA YEPEZ Customer Care- confirming that your return has been received and your exchange is being processed.
• Exchange will be processed within 5-10 business days of arriving at our warehouse.
• If your return does not meet the conditions listed, the package will be sent back to you.