FREE WORLDWIDE STANDARD SHIPPING for order $350 and more.

CUSTOMER CARE

CUSTOMER CARE

PLACING YOUR ORDER

ORDER CONFIRMED

  • Once your order is complete, you will receive a confirmation e-mail containing the order number. You can check the most current status of your order at any time.
  • As soon as your order is dispatched to your delivery address, you will receive an email containing your tracking number.

ORDER RECEIVED

  • You will receive your order within the time frame selected at checkout.
  • NEED ASSISTANCE? ANY ISSUE WITH THE ITEM RECEIVED? Let us knowby contacting at customercare@ylianayepez.com or send a message to our Customer Care WhatsApp +1 718 – 902 – 5844  

SHIPPING

SHIPPING METHOD

  • Purchase orders over $350 USD get free standard shipping worldwide.
  • We utilize a few different couriers to ship all over the world.
  • Delivery times begin 2-3 business days after the order is placed, pendin availability and credit verification using your preferred shipping method.
  • Standard (5-8 Business days) / Express (2-3 Business days)
  • We are not responsible for delayed delivery, or any other issues once your order ships.
  • If you order is sent back by the shipping company for failure to deliver, you are responsible to pay for the shipping back.
  • For international orders or if you need to place an order for a rush shipment, please contact Customer Care at customercare@ylianayepez.com
  • Due to international regulations, we cannot ship items made of exotic skins to California or outside of the United States. To continue with your purchase, you would need to ship to a different destination address. If you have questions about shipping restrictions, please contact Customer Care at customercare@ylianayepez.com, or send a message to our Customer Care WhatsApp number +1 718 – 902 – 5844

TAXES AND DUTIES CHARGES

  • Local taxes, charges and duties are subject to all International orders. If applicable, any such costs and fees will be added and charged once your item reaches its destination. The added fees must and should be paid by the recipient once their product arrives. We cannot predict these fees and have zero control over them.
  • Any additional charges on your order are not our responsibility and we cannot be held accountable. For this reason, we are unable to accept a return of the order. These policies vary from country to country, so we recommend contacting your local customs office for supplementary information.
  • If you reject to pay these fees, your package may be abandoned, and we cannot be liable for any loss of funds because of this incidence

    RETURNS /EXCHANGE

    • ALL SALE ITEMS ARE FINAL SALE, NO RETURNS ACCEPTED.
    • Our Online Store gladly accepts exchange within 14 days of the delivery date for non-sale items purchases on YLIANAYEPEZ.COM

    • Merchandise must be in original, unworn condition, with all tags and packaging.
    • The returned item can be exchange for store credit. We do not refund in any currency.
    • For assistance in exchanges and re-orders please contact us at customercare@ylianayepez.com, or send a message to our Customer Care WhatsApp number +1 718 – 902 – 5844 to submit a return request.
    • Once approved, you will receive a reply with instructions on how to proceed. You must complete your return within 5 business days.
    • Drop off your package at an appropriate courier location. If you prefer, you may ship the return package at your charge, using a courier of your choice.
    • You will receive an email from YLIANA YEPEZ Customer Care- confirming that your return has been received and your exchange is being processed.
    • Exchange will be processed within 5-10 business days of arriving at our warehouse.
    • If your return does not meet the conditions listed, the package will be sent back to you.

      SALES TAX

      United States Sales Tax if applicable is calculated based on the final shipping address.

      CARE

      CLEANING AND CARE

      Our handbags are made of the highest quality leather. Variations in color and feel
      are characteristic of each material and unique to each bag.
      Please store your handbag in the dust bag provided and stuffed with tissue paper
      to maintain the shape when not in use.
      With normal wear your bag may darken over time and become soft. We
      recommend keeping your bag away from water, direct sunlight and exposure to
      makeup, oils, lotions, and perfumes as these can stain the leather and are
      difficult to remove.
      In the case that your bag does become stained, we recommend taking it to a
      leather care professional, please do not use any leather cleaning products.

      REPAIRS

      YLIANA YEPEZ stands behind its merchandise.  In the event of manufacturing
      defect please contact customercare@ylianayepez.com, or send a message to
      our Customer Care WhatsApp number +1 718 – 902 – 5844  and one of our in-
      house liaison will be in touch within 2 business days with information on how to
      proceed.

       

      Contact Us


      customercare@ylianayepez.com
      +718 – 902 – 5844 Chat with us!
      265 W 37th St. Floor 14
      New York New York
      10018 United States

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