Return Policy

For US orders, we accept returns on full price merchandise that is unused, in the original packaging and has a return request made within 14 days of purchase. Please note, items purchased at a 25% or more discount are considered Final Sale and cannot be returned for a refund or exchange. For International orders, we are currently unable to process returns. 

All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging.

If your order was placed within the US, all sales taxes will be refunded. 

YLIANA YEPEZ reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued. 

For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, YLIANA YEPEZ will seek to recover from the customer all costs or any fees incurred by YLIANA YEPEZ. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us. 

Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse.

Returning Your Order

• US RETURNS:

For Domestic return requests, please submit your return request by sending an email to customercare@ylianayepez.com.

Once you have submitted a return request, you will be provided with a complimentary shipping label and return authorization available via email. Original shipping costs are non–refundable. Please do not ship your return back without a return authorization. It will not be processed.

A $20 restocking fee will be deducted from returns where a refund is processed. Please note that if you choose to exchange your order, the restocking fee will be waived.

• INTERNATIONAL RETURNS:

For International shipments, we are currently unable to process returns. If you have any questions, please contact us at customercare@ylianayepez.com