Once your order is complete, you will receive a confirmation e-mail containing the Order Number. You can check the most current status of your order at any time.
As soon as your order is dispatched to your delivery address, you will receive an email containing your FedEx Tracking Number.
You will receive your order within the delivery times selected at checkout.
Let us know by contacting our Customer Care Team. We can help!
Delivery times begin 2-3 business days after the order is placed, pending availability and credit verification using your preferred shipping method.
If you need to place an order for rush shipment please contact Customer Care at [email protected]
Shipping at this time is only available within the United States and we are unable to ship orders to APO, FPO, U.S Territories. Orders made to any of these addresses will not be fulfilled.
We are not able to combine multiple orders or make any changes to your order once it is placed online.
Due to international regulations, we cannot ship items made of exotic skins to California or outside of the United States. To continue with this purchase, you would need to ship to a different destination address. If you have questions about shipping restrictions, please contact Customer Care at [email protected].
Our Online Store gladly accepts returns within 14 days of the delivery date. We do not offer exchanges- but will gladly assist with a return and re-order. Merchandise must be in original, unworn condition, with all tags and packaging included. Items are purchased on YLIANAYEPEZ.COM.
ALL SALE ITEMS ARE FINAL SALE, NO RETURNS ACCEPTED.
United States Sales Tax if applicable is calculated based on the final shipping address.
Our handbags are made of the highest quality leather and exotic skins. Variations in color and feel are characteristic of each material and unique to each bag. Please store your handbag in the dustbag provided and stuffed with tissue paper to maintain the shape when not in use. With normal wear your bag may darken over time and become soft. We recommend keeping your bag away from water, direct sunlight and exposure to makeup, oils, lotions and perfumes as these can stain the leather and are difficult to remove. In the case that your bag does become stained, we recommend taking it to a leather care professional, please do not use any leather cleaning products.
YLIANA YEPEZ stands behind its merchandise. In the event of manufacturing defect please contact [email protected]and one of our in-house liason will be in touch within 2 business days with information on how to proceed.